At EDUCLO we are focused on delivering customer-driven, innovative ERP software that transforms our customers’ business and makes their lives simple.In this role you’ll be responsible for delivering a compelling customer experience by ensuring the successful configuration of the technical elements of EDUCLO software in our PaaS environment, ensuring that our software runs faster than the customers’ expectations.
You’ll work closely with R&D to continuously improve our processes and systems, our standard approach and provide feedback on any issues encountered that allow for continuous product improvement.
- Take all steps to ensure 99.95% availability to all customers and deliver to customer specific SLAs where applicable.
- Ability to listen, anticipate and take ownership of customer concerns and provide advice to influence customers to use our standard approach to implementation and configurations.
- Advise the customer to achieve the fastest user experience whilst understanding any existing investment the customer has made in automating their environments.
- Ensure our customer data is secure and managed within the varying legislative environments, including ISO27001 certification, in which EDUCLO and our customers operate.
- Contribute to the design, development and automation of infrastructure for the delivery of our software, hosted apps or business systems to internal and external customers.
- Clearly articulate technical issues to non-technical audiences, sharing information and educating teams to expand their technical knowledge and capabilities.
- Drive efficient utilisation of systems resources by developing an in-depth understanding of our monitoring tools in order to lower operational costs through automation, simplification and new efficiencies.
- Lead peer reviews and keep an open mind in receiving constructive feedback about proposed solutions.
- Provide clear and regular communication to customers and other stakeholders on progression of tasks and escalation of issues.
- Degree in relevant discipline and/or industry experience
- Proven experience in SaaS//Systems Engineering/SRE
- Ability to lead projects and provide guidance & mentoring to team members
- Understanding of SQL and/or Postgres
- Highly developed communication skills, including the ability to effectively and maturely communicate and negotiate in writing and verbally with stakeholders across all levels
- Strong and demonstrable customer service orientation
- Thorough and comprehensive troubleshooting and problem solving skills across highly technical environments • Highly developed analytical skills
EDUCLO is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us to deliver on our mission to better our community. If you meet a number of the requirements (and not all), we encourage you to submit your application.